Perfect Secretary Technical Support
Treasure Software will provide technical support to licensed users of PS 2009 Deluxe versions for two years from the date of purchase. PS 2009 Standard versions will be supported for one year from the date of purchase. Technical support will be available by phone, email, and fax.
If you experience difficulty in using Treasure Software products please take the following steps:
First consult the product Help Screens and User's Manual. They contain answers to most of your questions.
Try reading the Frequently Asked Questions section. Here you will find the answers to the most commonly asked questions.
If you have consulted the help screens and manual and still need assistance, Treasure Software
will provide technical support to all registered users of the current version of the Treasure Software products.
All bowling software products from Treasure Software allow sending e-mail messages from the product. You can
compose a message, attach any file and/or backup of a league/tournament/ bracket session/bowler manager database.
You can receive support via Fax and by Email. When using these means for support give as much
detail about your problem as possible. You will receive a response via the same mode usually within 24 hours.
During the fall season when most leagues are starting up there is a greater demand for technical support,
so the response may take a little longer.
IMPORTANT: You must supply your name and the program serial number to receive technical support.
Requests for support without a name and the program serial number will be delayed or discarded.
Fax - 406-453-0433
support@treasuresoftware.com
Technical support phone number: 406-771-1025
9:00 A.M. - 5:00 P.M. (Monday - Friday Mountain Time)
No technical support calls will be accepted on our toll free sales number. Toll free technical support
for computer software is a thing of the past. Many companies charge for technical support via 900 numbers,
annual support contracts, or by charging for each support call. Treasure Software will continue giving free
support (but not a free phone call) for as long as it is economically feasible.
If possible, be seated in front of your computer when calling for technical support. It is much easier and
faster if you can have the program loaded and on the screen when you talk to the support technicians.
Please have your program serial number ready so that you can provide it when asked. The serial number is
printed on the first page of the Users Guide and can also be found in the program by clicking on Help,
then About.
Naturally during the fall season when most leagues are starting up there is a much greater demand for technical
support. Please be patient and call again if you receive a busy signal. We will try to handle all calls as
efficiently as we can and get to you as quickly as possible.
Treasure Software reserves the right to change its technical support policy at any time.
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